We've been there working kids check-in when "the other system" went down, and it wasn't pretty. So, we built onQu differently.
onQu is housed in multiple data centres with many tiers of redundancy. We keep encrypted backups on three different continents so even in a worst case scenario we can spin up your service somewhere else.
Dedicated Server Resources
Every church is assigned dedicated server resources, so your system will never slow down because another church got busy. This also means if a problem arises, it's usually isolated to one church.
Whenever human intervention is needed to diagnose and fix an issue, we program the steps we took into our self-healing system. If the same scenario ever recurs across our fleet of servers, it can be automatically detected and fixed within seconds.